As part of its day to day operation, SANOFI provides access to a variety of tools and resources which are destined to provide information to all the individuals with whom it has business interactions with (patients and their relatives, participants to clinical trials, healthcare professionals, users of products and services, workers, etc.) regarding its activities.
Such tools and resources may be provided in various formats, including, more specifically in electronic format and by means of online electronic communications, including the website available at www.sanofi.com and any other website made available by SANOFI and to which this policy applies (hereinafter together the “Website”). In order to be able to provide them, SANOFI may need to collect and process Personal Data (as defined below) of their users.
SANOFI is fully committed to the protection of Personal Data and intends to provide you with all relevant information regarding the way in which SANOFI processes your Personal Data on the Website.
Sanofi-Synthelabo India Pvt Ltd is responsible for the processing of Personal Data of individuals using this website and therefore acts as the Controller:
Sanofi-Synthelabo India Pvt Ltd
Sanofi House C.T.S No : 117-B,
L&T Business Park Saki Vihar Road
Powai Mumbai - 400 072
Phone: 022 2803 2000
To make things clear, it is any information that relates to an individual. Such Personal Data can take the form of
Basic identification information such as your name or date of birth;
Information that can be attributed to you directly or indirectly – such as a post on a social media
Information which can be associated to you or your device such as, for instance, an IP address (i.e. the network address of your machine);
In this respect, the notion of “processing” designates any action that is undertaken on your Personal Data such as, for instance:
When operating, this Website may collect the following categories of Personal Data:
Identification data: any information which allows your identification, whether directly or indirectly such as your name or contact details (address, email address, telephone number), your job type, your company
Messages: you may send us enquiries using this Website
Professional information, notably in case you submit a job application
Connection data : any information regarding your connection and access to this Website (e.g. type of machine and browser used, timestamp of your connection, IP address, pages visited, etc.), browsing history
Location data: information that may be provided by your machine and browser about your location if you allow such information to be shared with SANOFI
Data relating to and data which may be collected by cookies: for more information about cookies, please see below.
Any processing of Personal Data must be implemented for a defined purpose. In this respect, the collection and processing of Personal Data on this Website is conducted for the following purposes:
To allow you to navigate this Website
To provide you access to online services, application and platforms; manage your online accounts;
To provide patient support, healthcare support services, patient engagement and prescription information; claims management, including insurance claims;
To conduct research and development; carry out clinical studies, registries and trials ; manage and validate the recruitment and participation of individuals to studies, trials and other operations ; analyze demographic data ; offer special programs, activities, trials, events or promotions via our services ; carry out market or consumer studies ;
To personalize your browsing experience: when using our services ; ensure that our services are presented in the way that best suits you ; understand your professional and personal interests in our content, products and services or other content and adapt our content to your needs and preferences ; present you products and offers tailored to you
To improve our products and services identify usage trends and develop new products and services; understand how you and your device interacts with our services ; track and respond to safety concerns ; determine the effectiveness of our promotional campaigns, conduct surveys;
To process your job applications
To allow us to communicate with you ; respond to your requests or inquiries ; provide support for products and services ; provide you with important information, administrative information, required notices, and promotional materials ; send you news and information about our products, our services, our brands, our operations ; organize and manage professional events and congresses, including your participation to such events
For the purposes of this Website, your Personal Data is only processed on the basis of:
a contractual relationship between you and SANOFI: in such case, the processing of your Personal Data is generally necessary to the execution or the performance of the contract; this means that if you do not wish SANOFI to process your Personal Data in that context, SANOFI may or will be obliged to refuse to enter into such contract with you or will not be able to provide the products or services covered in this contract.
the “legitimate interest” of SANOFI in the sense of applicable data protection law. In such a case, SANOFI shall consider your fundamental rights and interests in determining whether the processing is legitimate and lawful.
The Personal Data collected on this Website will be retained for the following periods, depending on the categories of Personal Data processed
Identification data: [Session Time]
Messages: [Session Time]
Professional information, notably in case you submit a job application [Not Applicable]
Connection data: [Session Time]
Location data: [Session Time]
SANOFI may transfer your Personal Data both internally (i.e. to other SANOFI entities) and/or externally to third party service providers for the purposes of communication.
Where such internal or external transfer of Personal Data implies the transfer of your Personal Data to a country providing a lower level of protection to Personal Data than generally afforded in your jurisdiction, SANOFI will ensure that a sufficient level of protection is provided to your Personal Data by implementing adequate safeguards such as the European Standard Contractual Clauses, the SANOFI Binding Corporate Rules or asking for your prior explicit consent.
You can exercise your rights as provided by applicable data protection laws.
To that end, SANOFI informs you that you are entitled:
to have access upon simple request to your Personal Data – in which case you may receive a copy of such data (if requested), unless such data is made directly available to you, for instance within your personal account;
to obtain a rectification of your Personal Data should your Personal Data be inaccurate, incomplete or obsolete;
to obtain the deletion of your Personal Data in the situations set forth by applicable data protection law (‘right to be forgotten’);
to withdraw your consent to the processing of Persona Data processing without affecting the lawfulness of processing, where your Personal Data has been collected and processed on the basis of your consent;
to object to the processing of your Personal Data, where your Personal Data has been collected and processed on the basis of legitimate interests of SANOFI, in which case you will need to justify your request by explaining to us your particular situation;
to request a limitation of the processing of Personal Data processing in the situations set forth by applicable data protection law;
to receive your Personal Data for transmission from SANOFI to a third-party or to have your Personal Data directly transferred by SANOFI to the third-party of your choice, where technically feasible (data portability right allowed only where the processing is based on your consent)
If you would like to exercise any of these rights, please contact us as described in the “How to Contact Us” section below and we will take necessary steps to respond as soon as possible.
You may also file a complaint before a competent data protection authority regarding the processing of your Personal Data. While we suggest that you contact us beforehand, if you wish to exercise this right, you should contact directly the competent data protection authority.
You can also call us between 9AM and 5PM on any working day* at 022-28032000. Please select IVRS option 2 for medical information and IVRS option 3 for reporting adverse events
You can send any request pertaining to SANOFI’s use of your Personal Data to our Data Protection Officer at the following email address: email@example.com